At Fever, we are changing the way people make plans. Our mission is to simplify processes and decisions, so you only have to worry about having fun while discovering what your friends are up to. We are currently growing our teams in the United States and Spain. We are looking for rockstars, bar-raisers and owners. Dynamic leaders that can help us shape the new face of entertainment
Fever is backed by world-class advisors and investors such as Bernardo Hernandez (Yahoo!, Google), Gary Shainberg (British Telecom, World Economic Forum), Jeff Pulver (Twitter, Foursquare) and other VCs and angels from all over the tech, design, music, and entertainment industries.
Our teammates come from Google, Facebook, Amazon, Yahoo, Tuenti or McKinsey. If you want to work hard, have fun and make history, Fever is the place to be.
Want to join the party? Check out our positions and apply for the role which best fits your skills.
Customer Service Agent English - Spanish - French
Madrid, Madrid, Spain
Part Time to Full Time
At Fever we love our customers, this is why we are looking for people who love customer service. If you like working at home with flexible shifts, this job is for you!
The Job - Responsibilities
Customer Service by e-mail, phone or social media for solving any incidents generated
Managing incoming calls and chats and customer service inquiries
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
Have excellent interpersonal and communication skills.
Be decisive and organized.
Love being part of a dynamic team in a growing company.
English or French and Spanish essential level C1.
It is a plus previous experience with a ticketing system, desirable Zendesk.