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Customer Service Agent: English - Spanish

We're Fever

At Fever, our mission is to inspire people to discover offline entertainment in their city. We are looking for bar-raisers that want to work hard, have fun and make history with us. Fever combines its marketplace and Secret Media Network (Secret London, Secret NYC, Madrid Secreto, Paris Secret, etc) through technology, resulting in a weekly unique reach of over 15 million people. We are therefore offering the unique opportunity to actually make an impact.

Fever is already in London, New York, Paris, Madrid, and Barcelona, and is in process of expanding to new markets, such as Los Angeles, Lisbon and Dubai. Fever is also backed by top-notch institutional venture capital firms, including Accel Partners, Fidelity, and 14W Ventures.

 

We love our customers, this is why we are looking for people who love customer service. If you like working at home with flexible shifts, this job is for you!

 

The Job - Responsibilities

  • Customer Service by e-mail, phone or social media for solving any incidents generated
  • Managing incoming calls and chats and customer service inquiries
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Requirements

  • Have excellent interpersonal and communication skills.
  • Be decisive and organized.
  • Love being part of a dynamic team in a growing company.
  • English and Spanish essential level C2.
  • Other languages are a plus.
  • It is a plus previous experience with a ticketing system, desirable Zendesk.

We offer

  • Working comfortably at home.
  • Flexible hours and flexible days.
  • Possibility to work weekends or work days.
  • Part-time or full-time job.
  • Night shift.
  • Resources necessaries for the daily job.
  • Job growth inside our amazing company.
  • Very good team atmosphere.
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