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Customer Service Agent: Portuguese and English or Spanish

We're Fever

Fever is the leading entertainment discovery platform, with a mission to inspire people through experiences. We are looking for bar-raisers that want to work hard, have fun and make history with us. Fever combines its marketplace and Secret Media Network (Secret London, Secret NYC, Madrid Secreto, Paris Secret, etc) through technology to reach over 15 million people per week. Fever has also rolled out the Fever Originals, which are proprietary events in which we follow a data-driven content creation strategy, using analytics to understand audiences and develop new experiences.

Fever is present in London, New York, Los Angeles, Paris, Lisbon, and Spain, and is in process of expanding to new markets. Fever is also backed by top-notch institutional investors, including Atresmedia, Accel Partners, Lab-Tech, and 14W Ventures.

 

We love our customers, this is why we are looking for people who love customer service. If you like working at home with flexible shifts, this job is for you!

 

The Job - Responsibilities

  • Customer Service by e-mail, phone or social media for solving any incidents generated
  • Managing incoming calls and chats and customer service inquiries
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.

Requirements

  • Have excellent interpersonal and communication skills.
  • Be decisive and organized.
  • Love being part of a dynamic team in a growing company.
  • Portuguese essential native or level C2.
  • Spanish or English level C1.
  • Other languages are a plus.
  • It is a plus previous experience with a ticketing system, desirable Zendesk.

We offer

  • Working comfortably at home.
  • Flexible hours and flexible days.
  • Possibility to work weekends or work days.
  • Part-time or full-time job.
  • Night shift.
  • Resources necessaries for the daily job.
  • Job growth inside our amazing company.
  • Very good team atmosphere.
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